Airline Customer Service Expert
1 day ago
Transforming Customer Experiences in the Airline Sector
Job DescriptionAre you passionate about delivering exceptional customer service and supporting travelers? Do you have a strong commitment to excellence and a desire to thrive in a dynamic environment?
This role offers the opportunity to work as a French-speaking airline customer service specialist, providing outstanding support to passengers via phone, email, and chat communications. You will be responsible for assisting customers with inquiries regarding flight bookings, changes, cancellations, and other airline services.
Key responsibilities include:
- Delivering exceptional customer support through empathetic and professional communication.
- Assisting customers with travel-related inquiries and resolving complaints efficiently.
- Maintaining up-to-date knowledge of airline policies, procedures, and travel regulations.
- Documenting customer interactions accurately within the CRM system.
- Collaborating with other departments to ensure seamless customer experiences.
To succeed in this role, you should possess:
- Fluency in French and English, both written and spoken.
- Previous experience in customer service, preferably within the airline or travel industry.
- Strong communication skills with a customer-centric approach.
- Ability to handle inquiries and resolve complaints effectively.
- Proficiency with customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational skills.
This role offers a range of benefits, including:
- Private Health Insurance
- Training & Development Opportunities
- Performance Bonus
- Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons and Discounts
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