Multilingual Customer Support Professional

2 days ago

Athens, Attica, Greece beBeeExpert Full time
Transportation Expert Role Overview
  • The role involves handling customer inquiries and complaints related to trucks and buses, ensuring a case-closed approach via phone, email, or chat.
  • Support customers in cases of truck breakdowns by creating appropriate cases in the CRM system after identifying the customer, vehicle, location, and verification of GOP coverage.
  • If the issue cannot be resolved over the phone, contact the nearest dealer/technician or third party for assistance.
  • De-escalate concerns and propose solutions within set parameters or refer to second/third parties.
  • Answer questions on customer service, technical, and product matters, as well as general corporate queries.
  • Strive for client retention and loyalty and aim for a positive response to the customer's inquiry.
  • Handle incoming calls and emails from clients regarding products, sales, service, corporate information, appointments, etc.
  • Maintain a customer relationship database and follow up on customer contacts.

Required Skills and Qualifications
  • Excellent Spanish language command
  • Good communication skills in English
  • A high school diploma or its equivalent is required
  • Basic awareness of automotive roadside assistance procedures
  • Work experience with knowledge management systems and information research
  • Professional expertise with ticketing and roadside assistance is preferred
  • Previous experience working in a contact center or managing mail is preferred

Benefits
  • Complete relocation support to Greece, including flight tickets expenses, hotel accommodation, and house searching process
  • Competitive monthly salary plus two extra salaries per year
  • Refer-a-friend program with great bonuses
  • Healthcare benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth and development opportunities
  • Special events and community and social responsibility initiatives
  • Free online Greek language courses
  • State-of-the-art premises with great working environment and relaxing break areas
  • Work for a Great Place to Work-certified company that fosters diversity

Advancement Opportunities
This is a great chance to advance your career and work for a multinational company by developing strong experience and skills. You will also be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.

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