German Speaking Customer Experience Representative
2 days ago
Patrique Mercier Recruitment FR is committed to connecting skilled professionals with exceptional career opportunities in the entertainment industry. We are currently seeking a customer support representative for our streaming services.
Job DescriptionThis role is perfect for individuals who are passionate about television and film, enjoy helping customers navigate their entertainment options, and possess strong communication skills.
- Provide expert customer support to German-speaking clients regarding streaming services, including account management, subscription inquiries, and technical issues through phone, email, and chat.
- Assist customers in resolving any issues related to content access, playback problems, and device compatibility.
- Educate clients about features, promotions, and new releases to enhance their viewing experience.
- Document customer interactions accurately and follow up on any ongoing issues to ensure prompt resolution.
- Collaborate with technical support and product teams to address and resolve complex customer queries.
- Stay informed about industry trends, available content, and troubleshooting techniques to provide effective assistance.
Required Skills and Qualifications
- Fluency in German and English, both written and spoken.
- Experience in customer service, particularly in the entertainment or media industry.
- Strong problem-solving skills and a proactive approach to customer assistance.
- Ability to work effectively in a fast-paced environment and manage multiple inquiries simultaneously.
Benefits
- Private health insurance.
- Training and development opportunities.
- Performance-based bonuses.
- Relocation package (flight, transfer, and hotel) fully paid.
- Free Greek lessons and discounts.
What We Offer
A dynamic and supportive work environment, competitive compensation packages, and opportunities for professional growth and development.
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