Game-Changing German Language Customer Service Representative Opportunity
2 days ago
German Customer Support Specialist for Gaming company
Description of the RoleWe are seeking a highly skilled and motivated German-speaking customer support specialist to join our team. As a customer support specialist, you will be responsible for providing exceptional service to customers via various communication channels.
Key Responsibilities:
- Provide outstanding customer service and technical support to customers regarding digital services with high customer satisfaction through various channels of communication (mainly chats/emails and some calls)
- Build customer trust through empathetic personalized conversations
- Strive for first-call resolution and take true ownership of customer needs and issues
- Engage with clients in a friendly and professional manner, while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Maintain a high level of customer support and customer satisfaction, keeping a customer relationship database
A qualified candidate for this role should have:
- Fluent in German (minimum level C1-C2, oral and written)
- Good command of English (minimum level B2, oral and written)
- Excellent communication skills and good troubleshooting and problem-solving skills
- Basic technical skills
- Ability to work in shifts and in a hybrid model (3:2)
- Based in Athens
- EU Passport
The successful candidate will enjoy the following benefits:
- Competitive salary (14 salaries per year)
- Performance-based bonus
- Monthly meal vouchers prepaid card
- Modern, brand-new and awarded offices in Athens
- Hybrid model (3 days at the office, 2 days from home)
- Health insurance
- Equipment provided
- Paid training and development opportunities
- Multicultural and modern working environment
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