German Speaking Customer Service Professional for Gaming Industry
2 days ago
Patrique Mercier Recruitment seeks an exceptional Customer Support Representative for the Gaming and Esports Department. This is a fantastic opportunity to enhance the experience of German-speaking clients and gamers alike. The ideal candidate will be passionate about gaming and customer support.
Job Description- Provide exceptional customer support via phone, email, and live chat to German-speaking clients.
- Assist customers with inquiries regarding gaming products, account management, and esports events.
- Resolve customer issues and complaints effectively to ensure a positive experience.
- Document all customer interactions accurately in the CRM system.
- Collaborate closely with the gaming and esports teams to ensure customers receive accurate information and support.
- Fluency in German and English; proficiency in additional languages is a plus.
- Experience in customer support, preferably within the gaming or esports industry.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and a customer-focused approach.
- Familiarity with CRM systems and proficiency in standard office software.
- A genuine passion for gaming and knowledge of current esports trends.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
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