Online Retail Support Specialist
2 days ago
This role is ideal for individuals who are passionate about delivering exceptional customer support in the e-commerce industry.
Key Responsibilities:
- Deliver outstanding customer service to German-speaking clients through various channels, ensuring a seamless shopping experience.
- Assist customers with inquiries regarding product availability, order tracking, returns, and exchanges.
- Provide solutions to customer issues and complaints while ensuring satisfaction and loyalty.
- Communicate effectively with customers to understand their needs and provide appropriate support.
- Maintain a strong understanding of the company's products, policies, and promotions to assist customers accurately.
- Document customer interactions and feedback to improve overall service quality.
- Collaborate with other departments to resolve complex customer inquiries and improve customer experience.
Requirements:
- Fluency in German and English, both written and spoken.
- Previous experience in customer service, particularly in e-commerce or retail, is preferred.
- Strong communication skills and a customer-centric mindset.
- Ability to handle complaints and resolutions effectively.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational skills and the ability to multitask.
- Willingness to work flexible hours, including evenings and weekends, as required by the business needs.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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