Online Retail Support Specialist

2 days ago


Athens, Attica, Greece beBeeCustomer Full time
German Speaking Customer Service Representative

This role is ideal for individuals who are passionate about delivering exceptional customer support in the e-commerce industry.

Key Responsibilities:

  • Deliver outstanding customer service to German-speaking clients through various channels, ensuring a seamless shopping experience.
  • Assist customers with inquiries regarding product availability, order tracking, returns, and exchanges.
  • Provide solutions to customer issues and complaints while ensuring satisfaction and loyalty.
  • Communicate effectively with customers to understand their needs and provide appropriate support.
  • Maintain a strong understanding of the company's products, policies, and promotions to assist customers accurately.
  • Document customer interactions and feedback to improve overall service quality.
  • Collaborate with other departments to resolve complex customer inquiries and improve customer experience.

Requirements:

  • Fluency in German and English, both written and spoken.
  • Previous experience in customer service, particularly in e-commerce or retail, is preferred.
  • Strong communication skills and a customer-centric mindset.
  • Ability to handle complaints and resolutions effectively.
  • Proficiency in customer service software and Microsoft Office applications.
  • Detail-oriented with strong organizational skills and the ability to multitask.
  • Willingness to work flexible hours, including evenings and weekends, as required by the business needs.

Benefits:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, discounts, and other perks


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