Spanish Speaking Customer Support Specialist
1 day ago
Job Description
Patrique Mercier Recruitment is excited to present an excellent opportunity for a Spanish Speaking Customer Service Representative in the Online Learning & EdTech Department.
In this role, you will provide top-tier support to Spanish-speaking customers, helping them navigate educational platforms and addressing their inquiries about online courses and resources.
Your dedication to customer satisfaction will play a crucial role in enhancing the learning experience for users.
If you are passionate about education and have a proven track record in customer service, we want to hear from you.
Responsibilities
- Deliver outstanding customer service to Spanish-speaking clients via email, chat, and phone.
- Assist customers with inquiries related to course offerings, account management, and technical support.
- Document customer interactions accurately in the CRM system for effective tracking and follow-up.
- Collaborate with internal teams to ensure timely and efficient resolution of customer issues.
- Stay informed about our education products and services to provide knowledgeable assistance.
- Build and maintain strong relationships with customers to promote satisfaction and encourage retention.
Requirements
- Fluency in Spanish and English; knowledge of additional languages is a plus.
- Experience in customer service, particularly in the education or technology sectors, is preferred.
- Strong communication and interpersonal skills.
- Proficient in CRM systems and basic computer applications.
- Detail-oriented with excellent organizational skills.
- Able to work independently in a remote setting while managing multiple tasks.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
- Many Extras
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