Spanish Speaking Customer Support Representative
1 day ago
We are seeking a Spanish-speaking customer support representative to join our transportation services team.
This role is ideal for individuals who are passionate about providing excellent service and who enjoy assisting Spanish-speaking clients with their transportation needs.
- Deliver exceptional customer support to Spanish-speaking clients regarding transportation services through phone, email, and chat.
- Assist customers with inquiries related to bookings, schedules, fare details, and company policies.
- Effectively manage customer complaints and resolve issues to ensure a positive experience.
- Document customer interactions accurately and maintain organized records.
- Collaborate with internal teams to ensure efficient service delivery and address customer needs.
- Keep customers informed about service updates, safety measures, and promotions.
- Collect feedback to contribute to the enhancement of service processes and customer satisfaction.
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, preferably in the transportation or logistics industry.
- Strong communication skills with a customer-focused approach.
- Detail-oriented with the ability to manage multiple tasks effectively.
- Proficient in CRM systems and standard office software.
- Strong problem-solving skills and the ability to work autonomously.
- Flexibility to work varied hours, including weekends and holidays as necessary.
- Private health insurance.
- Training and development opportunities.
- Performance-based bonuses.
- Two extra salaries per year fully paid training.
- Fully paid relocation package (flight, transfer, and hotel).
- Free Greek lessons and other perks.
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