Ecommerce Customer Service Representative

1 day ago


Athens, Attica, Greece beBeeCustomer Full time
Job Title

A dedicated Customer Support Specialist is sought for an exciting role in a dynamic online shopping platform. This opportunity presents the chance to engage with Spanish-speaking clients, delivering exceptional support via phone, email, and live chat.

Responsibilities
  • Provide top-notch customer service to Spanish-speaking clients, utilizing excellent communication skills to resolve inquiries and issues efficiently.
  • Assist customers with product-related queries and order processes, ensuring a seamless shopping experience.
  • Maintain a thorough understanding of the online shopping platform's functionalities and features.
  • Accurately document customer interactions and resolutions within the CRM system.
  • Collaborate with team members to enhance service quality and address customer feedback.
Requirements
  • Fluent Spanish language skills, both written and spoken; proficiency in English is highly desirable.
  • Strong interpersonal and communication skills, focused on delivering exceptional customer service.
  • Ability to thrive in a fast-paced environment while managing multiple client inquiries.
  • Excellent problem-solving abilities and attention to detail.
  • Previous experience in customer service, preferably in e-commerce or retail, is advantageous.
  • Familiarity with CRM systems and customer support tools is a plus.
Benefits
  • Private Health Insurance
  • Training & Development Opportunities
  • Performance-Based Bonuses
  • Relocation Package (within EU)
  • Fully Paid Training Program
  • Competitive Salary


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