
Ecommerce Customer Service Representative
1 day ago
A dedicated Customer Support Specialist is sought for an exciting role in a dynamic online shopping platform. This opportunity presents the chance to engage with Spanish-speaking clients, delivering exceptional support via phone, email, and live chat.
Responsibilities- Provide top-notch customer service to Spanish-speaking clients, utilizing excellent communication skills to resolve inquiries and issues efficiently.
- Assist customers with product-related queries and order processes, ensuring a seamless shopping experience.
- Maintain a thorough understanding of the online shopping platform's functionalities and features.
- Accurately document customer interactions and resolutions within the CRM system.
- Collaborate with team members to enhance service quality and address customer feedback.
- Fluent Spanish language skills, both written and spoken; proficiency in English is highly desirable.
- Strong interpersonal and communication skills, focused on delivering exceptional customer service.
- Ability to thrive in a fast-paced environment while managing multiple client inquiries.
- Excellent problem-solving abilities and attention to detail.
- Previous experience in customer service, preferably in e-commerce or retail, is advantageous.
- Familiarity with CRM systems and customer support tools is a plus.
- Private Health Insurance
- Training & Development Opportunities
- Performance-Based Bonuses
- Relocation Package (within EU)
- Fully Paid Training Program
- Competitive Salary
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