eCommerce Operations Customer Expert

2 days ago


Athens, Attica, Greece MSPS Full time

H MSPS αναζητά eCommerce Operations Customer Expert για μεγάλη εταιρεία-πελάτη της. Αν οι παρακάτω αρμοδιότητες είναι αυτό που ψάχνεις, στείλε μας το βιογραφικό σου και διεκδίκησε μια θέση με προοπτικές εξέλιξης και άριστες συνθήκες εργασίας

Aρμοδιότητες:


•Καθημερινός έλεγχος και παρακολούθηση των eCommerce παραγγελιών (πχ. Μηνιαίος έλεγχος chargebacks – disputes)


•Συνεργασία με το τηλεφωνικό κέντρο για αντιμετώπιση πιθανών θεμάτων eCommerce καταναλωτών .


•Μηνιαία διενέργεια ανάλυσης βασικών KPIs που αφορούν το eCommerce (πχ Channel NPS).


•Οργάνωση, διεκπεραίωση και έλεγχος ad-hoc projects που έχουν να κάνουν με τον τομέα του eCommerce Operations.


•Αξιοποίηση feedback πελατών και channel KPIs για βελτίωση διαδικασιών στο eCommerce.


•Διαχείριση του project "Mystery Shopper" για το κανάλι του eCommerce.

Requirements


•Πτυχίο ΑΕΙ/ΤΕΙ – Επιθυμητοί τομείς Business Administration


•Επιθυμητή προϋπηρεσία ενός έτους σε αντίστοιχη θέση


• Άριστη γνώση αγγλικών


•Προσοχή στη λεπτομέρεια


•Ανάληψη πρωτοβουλιών


•Διάθεση μάθησης & εξέλιξης

Benefits


•Ανταγωνιστικός μηνιαίος μισθός


•Hybrid μοντέλο εργασίας


• Σύμβαση αορίστου χρόνου


• Προοπτικές εκπαίδευσης και εξέλιξης


• Άριστες συνθήκες εργασίας σε ευχάριστο πολυεθνικό περιβάλλον


• Εταιρικό laptop



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