Excellent Polish Speaking Customer Service Agent Wanted
23 hours ago
We are seeking an experienced Polish customer support representative to join our team. As a key member of our online marketplace, you will be responsible for delivering exceptional customer service to Polish-speaking clients through various channels.
Key Responsibilities:- Respond to customer inquiries via email, phone, and chat, ensuring timely and professional communication.
- Assist customers with product-related issues, orders, and platform functionality, providing clear solutions and workarounds when necessary.
- Document customer interactions in our CRM system, maintaining accurate and detailed records.
- Collaborate with the team to achieve service targets and enhance the overall customer experience.
- Participate in ongoing training and development to expand product knowledge and customer service skills.
- Fluent Polish language skills (written and spoken) are essential.
- Strong commitment to delivering excellent customer service, with a focus on empathy, patience, and professionalism.
- Previous experience in customer support or e-commerce is beneficial but not required.
- Outstanding communication and interpersonal skills, with the ability to build rapport with customers.
- A proactive team player with a positive and solution-oriented mindset.
- Strong problem-solving abilities and attention to detail, with a focus on accuracy and efficiency.
Our company offers a comprehensive benefits package, including private health insurance, training and development opportunities, performance bonuses, and a fully paid relocation package.
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