
Tech Support Expert
16 hours ago
Our company is seeking a skilled IT support specialist to provide technical assistance to internal users. The ideal candidate will have excellent communication skills, be able to diagnose and resolve technical issues efficiently, and maintain accurate records of all support interactions.
The IT Support Specialist will be responsible for:
- Responding to user queries and providing timely resolutions to technical issues
- Providing support via phone, email, or remote access
- Maintaining well-documented case notes on all support interactions
- Collaborating with colleagues to resolve complex technical issues
To succeed in this role, you will need:
- A bachelor's degree in computer science, information technology, or a related field
- At least 5 years of experience in a similar role
- Knowledge of computer hardware systems, software systems, and office applications
- Experience with Microsoft Windows and SaaS-based software such as Microsoft Office 365 suite
- Excellent analytical and diagnostic skills
- High-level communication skills
We offer a competitive compensation package, private group health insurance, and a dynamic work environment that fosters continuous learning and development opportunities.
Desired SkillsCertification in CompTIA A+, Microsoft 365 Certified: Fundamentals, or CCNA would be an asset.
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