IT Service Delivery Specialist

1 day ago

Athens, Attica, Greece beBeeService Full time
IT Service Delivery Specialist

This role focuses on driving efficiency, reliability, and continuous improvement of IT service delivery across the organization. You will be responsible for managing the end-to-end service lifecycle, ensuring operational excellence, and maintaining a high standard of service performance and user satisfaction.

Key responsibilities include:

  • Managing the complete IT service lifecycle, including strategy, design, transition, operation, and continual improvement.
  • Ensuring timely resolution of service issues to maintain high levels of end-user satisfaction.
  • Coordinating and executing core IT service management processes such as User Access Reviews, while identifying opportunities for process optimization.
  • Maintaining and ensuring the accuracy of critical ITSM tools and documentation.
  • Defining, negotiating, and overseeing service level agreements (SLAs) with internal teams and external partners.
  • Developing, monitoring, and reporting on performance metrics to assess service quality and identify areas for enhancement.
  • Collaborating with cross-functional IT teams, business stakeholders, and third-party vendors to ensure seamless service delivery.

Required qualifications include:

  • A degree in Computer Science, Information Technology, or a related field.
  • At least 4 years of experience in IT Service Management or a similar area, with a strong focus on service delivery and continuous improvement.
  • Familiarity with ITSM frameworks and best practices; ITIL Foundation certification is required, and advanced ITIL certifications are considered a plus.
  • Working knowledge of ITSM tools; experience with ServiceNow is highly desirable.

Preferred skills and competencies include:

  • A good understanding of business continuity practices.
  • In-depth understanding of IT service operations and delivery principles.
  • Strong attention to detail and organizational awareness.
  • Customer-centric and service-oriented mindset.
  • Solid analytical and problem-solving capabilities.
  • Effective time management and ability to prioritize tasks.
  • Strong interpersonal and communication skills.
  • Collaborative approach with a team-first attitude.

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