Service Delivery Expert

1 day ago


Athens, Attica, Greece beBeeService Full time

Job Title: Service Delivery Specialist

Job Description

We are seeking a skilled Service Delivery Specialist to oversee the IT service lifecycle, ensuring seamless service strategy, design, transition, operation, and continual service improvement.

As a key member of our team, you will be responsible for coordinating the execution of IT processes, identifying opportunities for process enhancements and optimization, and maintaining the accuracy of service records.

Key responsibilities include:

  • Developing and implementing service level agreements (SLAs) with stakeholders
  • Defining and tracking performance metrics to measure service performance and identify areas for improvement
  • Collaborating with cross-functional teams to ensure effective service delivery
Required Skills and Qualifications

To succeed in this role, you must possess:

  • A degree in Computer Science, Information Technology, or a related field
  • 4 years' experience in IT Service Management or a closely related role
  • Strong understanding of IT service management frameworks and best practices
  • ITIL Foundation certification is required; advanced certifications are a plus
Benefits

As a valued member of our team, you will enjoy:

  • Competitive remuneration package
  • Continuous learning and development opportunities
  • Dynamic and friendly working environment
Key Attributes

We are looking for individuals with:

  • Attention to detail and organizational skills
  • Customer-oriented approach and strong communication skills
  • Analytical and problem-solving abilities
  • Time management skills


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