Senior Services Delivery Manager

3 days ago

Athens, Attica, Greece Performance Technologies Full time

We are looking for a Senior Services Delivery Manager who will be responsible for ensuring the efficient delivery of services to clients, managing overall delivery commitments, and leading escalation management. This role requires someone who can promote customer satisfaction through proactive issue management and act as the principal contact for handling service operational and tactical issues for our clients.

Key Responsibilities

  • Act as the primary escalation point for service issues, ensuring prompt and effective resolution
  • Collaborate with internal teams and external stakeholders to align service delivery with overall business goals
  • Monitor and analyze service performance metrics, prepare detailed reports, and present findings to senior management and clients
  • Lead service improvement initiatives, optimize delivery processes, and implement industry best practices
  • Manage service delivery budgets, allocate resources efficiently, and drive cost-effective solutions
  • Ensure compliance with all relevant regulatory requirements and contractual obligations

Requirements

  • Bachelor's degree in Information Technology, Business Administration, or a related field
  • A minimum of 12 years of experience in service delivery management, ideally within complex, multi-client environments
  • Proven leadership capabilities and experience managing diverse teams
  • Strong customer relationship and stakeholder management skills
  • Proficient in ITIL or similar service management frameworks; ITIL certification preferred
  • Exceptional problem-solving, analytical, and communication skills.

We will offer you a friendly and dynamic working environment, in which you can develop your skills and competencies and a workplace with a strong focus on values and work-life balance.

  • Senior Service Manager

    4 days ago

    Athens, Attica, Greece Qualco Full time

    With more than 20 years of proven experience, QUALCO is a leading Fintech solutions provider, offering a wide range of analytics-driven, highly scalable enterprise software solutions in over 35 countries worldwide. Our end-to-end technology solutions cover a wide range of needs for Banking, Financial Services, Utilities, Insurance, Retail organisations, and...

  • Portfolio Management Senior Analyst

    4 days ago

    Athens, Attica, Greece Cepal Hellas Financial Services S.A. Full time

    The Portfolio Management Senior Analyst is responsible for end-to-end analysis across all recovery strategies and monitoring of portfolios performance.Main AccountabilitiesConducts in-depth analyses to assess and evaluate portfolio performance thoroughly Designs, develops and oversees business reports for both management and portfolio committees Actively...

  • Senior Project Manager

    1 day ago

    Athens, Attica, Greece Qualco Full time

    With more than 20 years of proven experience, QUALCO is a leading Fintech solutions provider, offering a wide range of analytics-driven, highly scalable enterprise software solutions in over 35 countries worldwide. Our end-to-end technology solutions cover a wide range of needs for Banking, Financial Services, Utilities, Insurance, Retail organizations, and...

  • Senior Buyer

    3 days ago

    Athens, Attica, Greece Bioiatriki Full time

    With more than 40 years of experience in the healthcare sector, Bioiatriki Healthcare Group is the leading provider of primary care services in Greece. With a strong commitment to superior medical and digital technology, Bioiatriki is dedicated to advancing health and science and prides itself in its skilled and specialized workforce. In BIOIATRIKI, we value...

  • Senior Associate

    4 days ago

    Athens, Attica, Greece I-TEKTON PRIVATE COMPANY Full time

    We are I-TEKTON PRIVATE COMPANY, leaders in the Design & Management of Projects using BIM philosophy. We have deep working experience in the Middle East and an excellent backlog of projects for the regions of KSA, UAE, Qatar & Oman.We are proud to utilize in our Design and Engineering disciplines, state of the art BIM processes across all our services and...

  • Senior .NET Software Developer

    4 days ago

    Athens, Attica, Greece Mellon Group of Companies Full time

    Mellon Technologies, the parent company of Mellon Group of Companies, was founded in 1994 in Athens. Our offering consists of specialized technology solutions, contact centre and business process outsourcing services, to serve the increasing needs of financial institutions and organizations with strong consumer transactions business, such as Retail Banks,...

  • French Speaking Customer Service for Grocery Delivery Services Department

    4 days ago

    Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

    Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a French Speaking Customer Service Representative for the Grocery Delivery Services Department. This role is essential for ensuring that our French-speaking customers receive exceptional support and assistance with their grocery delivery needs.ResponsibilitiesProvide...

  • Digital Project/Delivery Manager

    4 days ago

    Athens, Attica, Greece Accepted ltd Full time

    Working model: Hybrid | Type: Full-timeAccepted is a software and digital transformation services firm helping clients accelerate innovation in Finance, Energy, Gaming, Telco, and beyond. With 20+ years of engineering excellence, we're known for building outcome-driven solutions and high-performing teams that feel like part of your own.We're looking for a...

  • Complaints Management Senior Officer

    1 day ago

    Athens, Attica, Greece Quant Master Servicer S.A. Full time

    Quant Greece is a Fitch-rated, independent domestic NPL servicer managing c.€10bn across all asset classes, offering coherent E2E debt management solutions to financial constituents and institutional investors in Greece.We are looking for a Complaints Management Senior Officer to join our team in Athens. The role will be responsible for ensuring quality...

  • Senior Design Architect

    4 days ago

    Athens, Attica, Greece TRENKWALDER Full time

    Trenkwalder for it's client is seeking to hire a Senior Architect - Project Leader.The Senior Architect - Project Leader will be working on educational, residential, and hospitality projects that are in all design phases and various scales, leading a project team.The successful design, planning and delivery of each project is expected to be balanced with...