Nordic Speaking Customer Service for Grocery Delivery Services Department
2 days ago
Patrique Mercier Recruitment PT is excited to offer an excellent opportunity for a Nordic Speaking Customer Service Representative for a leading Grocery Delivery Services Department. In this role, you will be an essential part of a team dedicated to providing top-notch customer support to Nordic-speaking customers who rely on grocery delivery services. You will assist customers with their inquiries, manage order issues, and ensure a seamless delivery experience. If you are passionate about customer service and enjoy helping others in a flexible and fast-paced environment, we encourage you to apply for this fantastic position.
Key Responsibilities- Deliver exceptional customer support in Nordic languages, addressing inquiries related to grocery orders, deliveries, and account issues.
- Resolve customer complaints and concerns efficiently, ensuring high levels of satisfaction and positive experiences.
- Document all customer interactions accurately, maintaining detailed records to track issues and resolutions.
- Collaborate with logistics and operational teams to swiftly address delivery challenges or discrepancies.
- Stay updated on products, services, and company policies to provide customers with accurate information.
- Engage proactively with customers through various channels, including phone, email, and chat, to enhance their experience.
- Participate in ongoing training to enhance your skills and stay informed about new products and services.
Requirements
- Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish, or Icelandic) and strong English communication skills, both written and spoken.
- Previous experience in customer service, preferably within e-commerce or grocery delivery sectors, is a plus.
- Strong problem-solving abilities with a customer-centric mindset.
- Excellent verbal and written communication skills to engage professionally with customers.
- Able to manage multiple tasks efficiently and prioritize effectively in a dynamic work environment.
- Attention to detail and strong organizational skills for maintaining accurate customer records.
- A passion for helping others and a willingness to learn about the grocery delivery industry.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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Athens, Attica, Greece Patrique Mercier Recruitment PT Full timePatrique Mercier Recruitment PT is excited to present an exceptional opportunity for a Nordic Speaking Customer Service Representative in the Grocery Delivery Services Department. This position plays a vital role in ensuring customer satisfaction by providing support to clients who rely on grocery delivery services to make their lives easier. As a member of...
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