German Speaking Customer Service for Grocery Delivery Services Department
10 hours ago
Patrique Mercier Recruitment PT is excited to announce an opportunity for a German Speaking Customer Service Representative within the Grocery Delivery Services Department. This role is perfect for individuals who are not only proficient in German but also have a passion for delivering excellent customer service in the fast-paced grocery delivery industry. In this position, you will assist German-speaking customers with their inquiries, ensuring they have a seamless shopping experience while utilizing our grocery delivery services. Join our dedicated team and help us provide outstanding support to our customers
Key Responsibilities- Provide high-quality customer support in German, addressing inquiries related to grocery delivery services.
- Assist customers with order placement, account management, and any challenges they may encounter during the ordering process.
- Document and track customer interactions accurately to identify trends and areas for improvement in service.
- Collaborate with logistics and operations teams to resolve delivery issues or address customer concerns effectively.
- Stay informed about the product offerings, promotions, and services to provide accurate information to customers.
- Engage proactively with customers, ensuring their needs are anticipated and met promptly.
- Participate in ongoing training sessions to enhance your service skills and knowledge of the grocery sector.
Requirements
- Fluency in German and strong communication skills in English, both written and spoken.
- Previous experience in customer service is preferred, especially in the grocery or retail industry.
- Exceptional problem-solving skills with a commitment to delivering excellent service to customers.
- Strong interpersonal skills, able to engage with customers professionally and empathetically.
- Able to manage multiple tasks effectively and work efficiently in a fast-paced environment.
- Attention to detail and organizational skills for maintaining accurate records of customer interactions.
- A genuine interest in grocery services and a desire to help customers enhance their shopping experience.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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