Portuguese Speaking Customer Service for Grocery Delivery Services Department
5 days ago
Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative for a dynamic Grocery Delivery Services Department. This role is perfect for individuals who have a passion for customer service and want to support clients in enjoying convenient grocery shopping experiences.
Responsibilities- Provide outstanding customer service to Portuguese-speaking clients via phone, email, and chat concerning grocery delivery services.
- Assist customers with inquiries related to orders, deliveries, and product availability.
- Resolve customer complaints and issues quickly and effectively, ensuring a high level of satisfaction.
- Educate customers on delivery policies, service features, and promotions.
- Maintain accurate records of customer interactions and feedback to enhance service quality.
- Coordinate with logistics and delivery teams to ensure timely deliveries and optimal service.
- Stay updated on the grocery product offerings and company services to provide accurate information.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Previous experience in customer service, preferably in the retail or grocery sector.
- Strong communication skills and a customer-focused mindset.
- Ability to handle complaints and resolve issues with professionalism.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with good organizational skills.
- A genuine interest in grocery products and delivery services.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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