Flemish Speaking Customer Service for Grocery Delivery Services Department
5 days ago
Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Flemish Speaking Customer Service Representative in the Grocery Delivery Services Department. This role is perfect for individuals who are passionate about customer service and the grocery industry, looking to help clients enjoy hassle-free grocery shopping through our innovative delivery services.
Responsibilities- Deliver exceptional customer service to Flemish-speaking clients via phone, email, and chat, addressing inquiries and resolving issues related to grocery deliveries.
- Assist customers with order placements, modifications, and questions regarding products and delivery schedules.
- Resolve customer complaints efficiently and professionally, ensuring a positive experience.
- Provide information on promotions, new products, and service offerings to enhance customer engagement.
- Collaborate with logistics and warehouse teams to ensure timely and accurate order fulfillment.
- Document all customer interactions comprehensively for quality assurance and service improvement.
- Stay informed about industry trends and operational policies to provide optimal service.
Requirements
- Fluency in Flemish and English, both written and spoken.
- Experience in customer service, preferably in the grocery or retail sector.
- Strong communication and interpersonal skills.
- Ability to handle complaints and resolve issues effectively.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with excellent organizational skills.
- A customer-focused mindset and enthusiasm for enhancing the shopping experience.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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