Italian Speaking Customer Service for Grocery Delivery Services Department
2 days ago
Patrique Mercier Recruitment is excited to offer a fantastic opportunity for an Italian Speaking Customer Service Representative for the Grocery Delivery Services Department. In this vital role, you will provide exceptional support to Italian-speaking customers, helping them with inquiries regarding grocery orders, delivery schedules, and service-related questions. Your dedication to customer satisfaction and ability to resolve issues efficiently will significantly enhance the customer experience. If you have a passion for customer service and enjoy the grocery sector, we would love to have you join our team
Responsibilities- Deliver outstanding customer service to Italian-speaking clients through various communication channels, including phone, email, and chat.
- Assist customers with inquiries related to grocery orders, delivery times, and service features.
- Document customer interactions accurately in the CRM system for effective tracking and follow-up.
- Collaborate with the delivery and operations teams to ensure timely deliveries and address customer concerns.
- Stay informed about the grocery offerings and policies to provide accurate information to clients.
- Build and maintain strong relationships with customers to enhance loyalty and satisfaction.
Requirements
- Fluency in Italian and English; additional languages are a plus.
- Experience in customer service, preferably in the grocery or food delivery industry.
- Strong verbal and written communication skills.
- Detail-oriented with excellent organizational abilities.
- Comfortable using CRM systems and basic computer applications.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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