Italian Speaking Customer Service for Grocery Delivery Services Department

2 days ago


Athens, Attica, Greece Patrique Mercier Recruitment TR Full time

Patrique Mercier Recruitment is excited to offer a fantastic opportunity for an Italian Speaking Customer Service Representative for the Grocery Delivery Services Department. In this vital role, you will provide exceptional support to Italian-speaking customers, helping them with inquiries regarding grocery orders, delivery schedules, and service-related questions. Your dedication to customer satisfaction and ability to resolve issues efficiently will significantly enhance the customer experience. If you have a passion for customer service and enjoy the grocery sector, we would love to have you join our team

Responsibilities
  • Deliver outstanding customer service to Italian-speaking clients through various communication channels, including phone, email, and chat.
  • Assist customers with inquiries related to grocery orders, delivery times, and service features.
  • Document customer interactions accurately in the CRM system for effective tracking and follow-up.
  • Collaborate with the delivery and operations teams to ensure timely deliveries and address customer concerns.
  • Stay informed about the grocery offerings and policies to provide accurate information to clients.
  • Build and maintain strong relationships with customers to enhance loyalty and satisfaction.

Requirements

  • Fluency in Italian and English; additional languages are a plus.
  • Experience in customer service, preferably in the grocery or food delivery industry.
  • Strong verbal and written communication skills.
  • Detail-oriented with excellent organizational abilities.
  • Comfortable using CRM systems and basic computer applications.
  • Ability to work independently and as part of a collaborative team in a fast-paced environment.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Many Extras


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