Nordic Speaking Customer Service for Grocery Delivery Services Department
5 days ago
Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Nordic Speaking Customer Service Representative in the Grocery Delivery Services Department. This role is perfect for individuals who are passionate about providing excellent customer support and have a keen interest in the grocery and delivery sectors.
Responsibilities- Provide outstanding customer service to Nordic-speaking clients via phone, email, and chat, addressing their inquiries and concerns related to grocery delivery services.
- Assist customers with order placements, modifications, cancellations, and tracking of their deliveries.
- Resolve customer complaints professionally and efficiently, ensuring a high level of customer satisfaction.
- Document all customer interactions accurately in the company's systems to maintain detailed records.
- Collaborate with internal teams to ensure timely and effective service delivery and address any issues faced by customers.
- Stay updated on the latest products, services, and promotions within the grocery industry to provide accurate information to customers.
- Gather customer feedback and provide insights for service improvements to enhance the overall customer experience.
Requirements
- Fluency in one of the Nordic languages (Danish, Finnish, Norwegian, or Swedish) and English, both written and spoken.
- Previous experience in customer service, preferably in the grocery or delivery sector.
- Excellent communication skills and a customer-oriented approach.
- Strong problem-solving abilities and the capability to handle challenging situations effectively.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational skills.
- A passion for the grocery industry and helping customers enjoy a seamless delivery experience.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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