
IT Service Management Engineer
9 hours ago
PRIORITY, one of the largest and fastest growing Management and IT consulting firms in Greece is currently seeking to hire an IT Service Management Engineer on behalf of our client in the industrial sector.
Responsibilities
The main responsibilities of the position include:
- Oversee the IT service lifecycle, including service strategy, design, transition, operation, and continual service improvement
- Ensure a high level of customer satisfaction by addressing service issues promptly and effectively
- Coordinate the execution of IT processes, such as User Access Reviews, and identify opportunities for process enhancements and optimization
- Oversee the maintenance and accuracy of the Service Request Catalog, Service Registry, and Configuration Management Database (CMDB) to support effective IT service management
- Define, negotiate, and manage service level agreements (SLAs) with internal and external stakeholders
- Develop and maintain performance metrics and reports to track service performance and identify areas for improvement
- Work closely with other IT teams, business units, and external vendors to ensure effective service delivery
Requirements
- Degree in Computer Science, Information Technology or related field
- 4 years' experience in IT Service Management or a closely related role, with a strong focus on service delivery and process optimization
- Solid understanding of the Information Technology Service Operation & Delivery framework
- Strong understanding of IT service management frameworks and best practices
- Good knowledge of ITSM. ITIL Foundation certification is required; advanced ITIL certifications are a plus
- Previous experience in ServiceNow will be considered as an asset
- Understanding of Business Continuity
Key skill/attributes
- Attention to detail & organizational perception
- Customer-oriented and service-minded
- Analytical & problem solving skills
- Time management skills
- Interpersonal skills
- Collaboration
Benefits
- Competitive remuneration package.
- Continuous learning & development opportunities.
- Dynamic and friendly/inclusive working environment.
-
IT Service Management Engineer
6 days ago
Athens, Attica, Greece HumanI Full timeOur partner, a leader in the energy industry, is currently looking for an experienced IT Service Management Engineer to ensure the reliability, efficiency, and quality of IT services that support user productivity and align with broader organizational objectives. This role involves managing the full lifecycle of IT services, driving service improvements, and...
-
Core Banking Software Engineer
3 days ago
Athens, Attica, Greece Indice IT Consulting Full timeINDICE is a software house based in Athens, Greece. Our team develops digital infrastructure for the enterprise and delivers large scale consumer facing applications. Our team is connected by their love of technology and held together by our common values: respect for the individual, pride in one's work and integrity towards our clients.As a Software...
-
Senior Piping Engineer
21 hours ago
Athens, Attica, Greece ENOIA SA Full timeENOIA Greece is hiring Piping Engineers to join our expanding Athens-based teamWe're looking for professionals ready to collaborate with a seasoned group of engineers and contribute to the design, coordination, and execution of multidisciplinary projects across Oil & Gas, Power, Pharma, and Infrastructure sectors. ResponsibilitiesReview Engineering documents...
-
Cloud Engineer
2 weeks ago
Athens, Attica, Greece Performance Technologies Full timeAs a Cloud Engineer , you will be involved in the design, development, and research of new offerings within the domain of Azure and M365 technologies. The main objective would be to design, develop and maintain new and existing managed services offerings based on industry best practices. Additionally, you will engage in R&D activities to explore innovative...
-
Associate Engineering Manager
2 weeks ago
Athens, Attica, Greece Orfium Full timeAs a hands-on Associate Engineering Manager at ORFIUM, you will play a key role in leading and supporting the growth of your engineers and building a high-performing team. You will inspire through technical leadership, guide the delivery of scalable solutions, and ensure healthy cross-functional collaboration. Your mission is to drive engineering excellence...
-
Waste Management Engineer
3 days ago
Athens, Attica, Greece V Group Full timeWe are currently expanding our project teams for large-scale energy infrastructure projects and are seeking Waste Management Engineers to support the execution of environmentally compliant and efficient waste operations on construction sites across the Attica Region and Northern Greece. This is a hands-on technical role, ideal for engineers passionate about...
-
IT Service Management Specialist
3 days ago
Athens, Attica, Greece ManpowerGroup Greece Full timeDo you have experience in IT Service Management Solutions? Are you excited to drive process improvements and new technologies?Do you want to join a leading Technology Solution Provider?ManpowerGroup Greece, on behalf of our client, is seeking an IT Service Management Specialist Our client is a leading Technology Solution Provider, with focus on large-scale...
-
Service Manager
2 weeks ago
Athens, Attica, Greece Uni Systems Full timeAt Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Manager to join our UniQue Managed Services team.What will you be bringing to the team?Our UniQue people come from a variety of different backgrounds and industries, with different skillsets and approaches, but they have...
-
DevOps Engineer
21 hours ago
Athens, Attica, Greece PLANET S.A. Full timePLANET S.A., the leading Greek management and project management consulting and Enterprise solution company, is looking for a highly skilled professional DevOps Engineer, to join their extensive Digital Services and Solutions division. Working within the Planet software development and Digital Services and Solutions division will provide candidates with an...
-
Service Delivery Manager
21 hours ago
Athens, Attica, Greece Performance Technologies Full timeWe are looking for a Senior Services Delivery Manager who will be responsible for ensuring the efficient delivery of services to clients, managing overall delivery commitments, and leading escalation management. This role requires someone who can promote customer satisfaction through proactive issue management and act as the principal contact for handling...