IT Service Management Specialist

14 hours ago

Athens, Attica, Greece ManpowerGroup Greece Full time

Do you have experience in IT Service Management Solutions?

Are you excited to drive process improvements and new technologies?

Do you want to join a leading Technology Solution Provider?

ManpowerGroup Greece, on behalf of our client, is seeking an IT Service Management Specialist

Our client is a leading Technology Solution Provider, with focus on large-scale Digital Transformation Services

Location: Athens – City Center

Working Model: Hybrid (3 days office,2 remote)

You will be reporting to: ESM Manager

What you will do:

As IT Service Management Specialist, you will be part of the ITSM/ESM Team and you will participate in the design, implementation and support of large-scale enterprise projects

More specifically you will:

  • Design, implement, and continuously improve Enterprise Service Management (ESM)/ITSM solutions tailored to the needs of large-scale organizational structures
  • Collaborate closely with clients and cross-functional teams to gather requirements, analyze challenges, and define strategic, value-driven solutions
  • Deliver, configure, and customize robust service management solutions ensuring scalability and performance
  • Contribute to the development, enhancement, and alignment of ITSM/ITIL processes with the industry's best practices and organizational goals

Requirements

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • 2+ years of hands-on experience in ITSM/ESM projects
  • 5+ years of experience in a Consulting or Technical BA role
  • SW Engineering background
  • Experience in any ITSM product such as ServiceNow, Jira etc
  • Solid Project Managements skills
  • Excellent communication, presentation and writing skills both in Greek and English
  • Ability to work individually or as a member of a larger team
  • Attention to detail and sense of accountability and ownership

Any experience in the following will be considered an asset

  • Knowledge of ITIL / ITIL certification
  • Experience in IT process consulting, optimization, or participation in BPMN projects
  • Participation in digital transformation or workflow automation projects

Benefits

Attractive compensation package

Continuous training on innovative products and solutions

  Recruitment Process:

·       If you're interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile's requirements to arrange an interview.

 ·       As for the next steps, there will be 2 more interviews with the client either in person or online.

For any questions regarding this opportunity, please directly contact Anna Georgiou on the following email:

You can always check all our Technology Roles here:

#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece

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