Technology Service Owner

2 days ago

Athens, Attica, Greece InTTrust Full time

InTTrust is a trusted Technology and Digital Solutions provider creating value for customers, encompassing IT Consulting and Implementation services, Database Operation, Administration and Optimization services, IT Managed Services, Cloud Governance & Security services. We are experts on Digital Transformation Solutions, Custom Applications Development & Application Modernization, IoT and ML/AI solutions, Design and Implementation of Private/Public/Hybrid Cloud solutions together with Multi-Cloud Integration. 

We are seeking an experienced Technology Service Owner to manage the full lifecycle of several high-value IT services that underpin our client's energy-trading and retail operations. You'll own strategy, performance, and continuous improvement—ensuring each service meets tough availability, reliability, and regulatory targets. You'll be the single point of contact for senior business stakeholders, architecture, security, vendors, and operations teams.

What will you do:

  • Own the service lifecycle from design through retirement, aligning roadmaps with business goals.
  • Define, negotiate, and monitor SLAs / KPIs; publish scorecards and improvement plans.
  • Drive continuous service improvement (CSI) initiatives, using data to prioritize enhancements and cost optimization.
  • Oversee vendor contracts, SIAM interfaces, and third-party delivery quality; support RFPs and renewals.
  • Ensure compliance with enterprise architecture, cyber-security, and industry regulations; maintain a tested disaster-recovery plan.
  • Lead proactive availability & capacity management, plus major-incident resolution and root-cause analysis.
  • Provide clear, executive-level communication on risks, roadmaps, and value delivery.

Requirements

  • Bachelor's degree in computer science, Information Systems, Engineering, or related field.
  • 7 + years in IT service management within large enterprises.
  • Solid grasp of application architecture, cloud/on-prem infrastructure, networking, and security controls.
  • Stakeholder management, negotiation, analytical problem-solving.
  • Professional fluency in English (spoken & written).

Nice-to-have:

  • 2 + years in energy, utilities, or other critical-infrastructure sectors.
  • ITIL v4 Managing Professional (or v3 Expert); working knowledge of SIAM.

Benefits

  • Competitive salary & benefits scheme based on experience.
  • Continuous training & development.
  • Certifications on leading vendors technologies.
  • Corporate laptop and equipment.
  • Corporate mobile phone plan.

Candidates should have: 

  • Eligibility to work within the EU. 
  • Willingness to work on-site. 

InTTrust S.A. is proud to be an equal opportunities workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, race, colour, national origin, gender, sexual orientation, religion, disability or genetic information, or any other protected classification. We are committed to ensuring that our applicants and employees are respected, treated fairly and with dignity. 

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