French Speaking Customer Service for Smart Home Technology Department
2 days ago
Patrique Mercier Recruitment PT is excited to present an exceptional opportunity for a French Speaking Customer Service Representative for the Smart Home Technology Department. As a part of a cutting-edge organization that specializes in innovative home solutions, you will play a vital role in assisting French-speaking customers with their inquiries and product-related questions. This position offers a chance to work in a rapidly growing industry, providing customers with the support they need to fully enjoy their smart home technologies. If you have a passion for technology and a commitment to excellent customer service, we welcome your application.
Key Responsibilities- Provide high-quality customer support in French, addressing inquiries related to smart home technology products and services.
- Assist customers with installation, troubleshooting, and product functionality to ensure optimal user experience.
- Document customer interactions accurately and maintain thorough records of inquiries and resolutions.
- Collaborate with technical teams to escalate issues that require specialized attention and follow up to ensure resolution.
- Stay informed about new products, updates, and best practices in smart home technology to inform customers accurately.
- Engage with customers proactively, offering solutions and guidance to enhance their satisfaction with our services.
- Participate in training programs to continuously improve your knowledge of products and customer service techniques.
Requirements
- Fluency in French and strong English communication skills, both written and spoken, are essential.
- Experience in customer service, particularly in the technology or smart home industry, is highly desirable.
- Strong problem-solving skills with the ability to think critically and address customer issues effectively.
- Excellent verbal and written communication skills to engage customers professionally and empathetically.
- Able to prioritize tasks efficiently in a fast-paced environment, while managing multiple customer requests.
- Strong organizational skills to maintain accurate records of customer interactions.
- A keen interest in smart home technology and a willingness to learn about new products and innovations.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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