Service Delivery Specialist

2 days ago

Athens, Attica, Greece beBeeCoordinators Full time
IT Operations Coordinator Job Opportunity

In today's fast-paced IT landscape, we're seeking a highly skilled IT Operations Coordinator to join our team. This key role will be responsible for ensuring the seamless delivery of daily service management tasks.

The ideal candidate will possess strong administrative abilities and practical coordination skills, with the ability to triage, assign, and track incidents, problems, changes, and service requests in our IT Service Management (ITSM) toolset.

  • Key Responsibilities:
  • Own the task queue: triage, assign, and track incidents, problems, changes, and service requests in the ITSM toolset.
  • Keep records clean: maintain rock-solid data quality in the Configuration Management Database (CMDB) and ticket fields, supporting audit and compliance needs.
  • Report the numbers that matter: produce weekly/monthly SLA scorecards, workload dashboards, and ad-hoc analyses for management review.
  • Coordinate the fix: chase updates, escalate blockers, and orchestrate cross-team efforts until issues are resolved.
  • Be the comms hub: send clear, timely notifications for planned maintenance, incidents, and change windows; support service-review meetings.
  • Nudge things forward: spot low-hanging process improvements and help service owners implement quick wins.
Requirements and Qualifications
  • Bachelor's degree in Computer Science, Information Systems, Business Administration, or a relevant field.
  • 2+ years of experience in IT operations, service coordination, or project support.
  • Familiarity with ITIL 4 principles and practices (certification a plus).
  • Solid analytical and organizational skills with strong attention to detail.
  • Professional fluency in English (spoken and written).
Benefits
  • Competitive salary and benefits scheme based on experience.
  • Continuous training and development opportunities.
  • Certifications on leading vendor technologies.
  • Corporate laptop and equipment.
  • Corporate mobile phone plan.
What We Offer
  • Eligibility to work within the EU.
  • Willingness to work on-site.

  • IT Service Delivery Specialist

    2 days ago

    Athens, Attica, Greece beBeeService Full time

    IT Service Delivery SpecialistThis role focuses on driving efficiency, reliability, and continuous improvement of IT service delivery across the organization. You will be responsible for managing the end-to-end service lifecycle, ensuring operational excellence, and maintaining a high standard of service performance and user satisfaction.Key responsibilities...

  • Service Delivery Expert

    2 days ago

    Athens, Attica, Greece beBeeService Full time

    Job Title: Service Delivery SpecialistJob DescriptionWe are seeking a skilled Service Delivery Specialist to oversee the IT service lifecycle, ensuring seamless service strategy, design, transition, operation, and continual service improvement.As a key member of our team, you will be responsible for coordinating the execution of IT processes, identifying...

  • Service Delivery Director

    2 days ago

    Athens, Attica, Greece beBeeService Full time

    Job OverviewAs a Service Delivery Director, you will be responsible for overseeing the delivery of high-quality services to our clients. You will serve as the primary point of contact for customers and ensure that their needs are met through effective project management and team leadership.Main Responsibilities:Manage service execution, ensuring customer...

  • Food Delivery Customer Service Representative

    2 days ago

    Athens, Attica, Greece beBeePolish Full time

    Customer Support Specialist for Food DeliveryWe are seeking a highly skilled Customer Support Specialist to join our team in the Food Delivery department. In this role, you will be responsible for providing exceptional customer service to our clients via various communication channels.Respond to customer inquiries and resolve issues related to food orders,...

  • Software Delivery Specialist

    1 day ago

    Athens, Attica, Greece beBeeDelivery Full time

    Job Description:We are seeking a highly skilled Software Delivery Specialist to join our Professional Services team. The ideal candidate will have prior software development experience and a proven track record of delivering projects on time and within budget.The Software Delivery Specialist will be responsible for defining, documenting, and executing small...

  • Service Delivery Manager

    5 days ago

    Athens, Attica, Greece Performance Technologies Full time

    We are looking for a Senior Services Delivery Manager who will be responsible for ensuring the efficient delivery of services to clients, managing overall delivery commitments, and leading escalation management. This role requires someone who can promote customer satisfaction through proactive issue management and act as the principal contact for handling...

  • Food Delivery Service Support Specialist

    2 days ago

    Athens, Attica, Greece beBeeCustomerSupport Full time

    German Speaking Customer SupportPatrique Mercier Recruitment is excited to announce an opening for a German Speaking Customer Support Representative for our Food Delivery Service Department.In this role, you will be responsible for providing exceptional support to German-speaking customers, assisting them with inquiries related to food orders, delivery...

  • Grocery Delivery Services Customer Support Specialist

    2 days ago

    Athens, Attica, Greece beBeeCustomer Full time

    French Speaking Customer Service Representative Job DescriptionWe are seeking a highly skilled French speaking customer service representative to join our team. In this role, you will be responsible for providing top-level customer support to clients using our grocery delivery service.Key Responsibilities:Provide exceptional customer service in French,...

  • Senior Service Delivery Expert

    2 days ago

    Athens, Attica, Greece beBeeServiceDelivery Full time

    We are currently seeking a seasoned professional to fill the role of Service Delivery Strategist. This highly sought-after position requires an individual who can efficiently manage service delivery operations, oversee overall project commitments, and serve as the primary point of contact for handling service-related issues.Key Responsibilities:Act as the...

  • Food Delivery Service Customer Support Specialist

    2 days ago

    Athens, Attica, Greece beBeeCustomerSupport Full time

    Customer Support Representative Job DescriptionAs a customer support representative, you will be the primary point of contact for customers who require assistance with food delivery services. Your role will be pivotal in providing exceptional service and addressing customer concerns in a timely manner.Key Responsibilities:Provide outstanding customer support...