Service Delivery Specialist

1 day ago

Athens, Attica, Greece beBeeCoordinators Full time
IT Operations Coordinator Job Opportunity

In today's fast-paced IT landscape, we're seeking a highly skilled IT Operations Coordinator to join our team. This key role will be responsible for ensuring the seamless delivery of daily service management tasks.

The ideal candidate will possess strong administrative abilities and practical coordination skills, with the ability to triage, assign, and track incidents, problems, changes, and service requests in our IT Service Management (ITSM) toolset.

  • Key Responsibilities:
  • Own the task queue: triage, assign, and track incidents, problems, changes, and service requests in the ITSM toolset.
  • Keep records clean: maintain rock-solid data quality in the Configuration Management Database (CMDB) and ticket fields, supporting audit and compliance needs.
  • Report the numbers that matter: produce weekly/monthly SLA scorecards, workload dashboards, and ad-hoc analyses for management review.
  • Coordinate the fix: chase updates, escalate blockers, and orchestrate cross-team efforts until issues are resolved.
  • Be the comms hub: send clear, timely notifications for planned maintenance, incidents, and change windows; support service-review meetings.
  • Nudge things forward: spot low-hanging process improvements and help service owners implement quick wins.
Requirements and Qualifications
  • Bachelor's degree in Computer Science, Information Systems, Business Administration, or a relevant field.
  • 2+ years of experience in IT operations, service coordination, or project support.
  • Familiarity with ITIL 4 principles and practices (certification a plus).
  • Solid analytical and organizational skills with strong attention to detail.
  • Professional fluency in English (spoken and written).
Benefits
  • Competitive salary and benefits scheme based on experience.
  • Continuous training and development opportunities.
  • Certifications on leading vendor technologies.
  • Corporate laptop and equipment.
  • Corporate mobile phone plan.
What We Offer
  • Eligibility to work within the EU.
  • Willingness to work on-site.

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