Customer Service Advocate

2 days ago

Athens, Attica, Greece beBeeDigital Full time

Key to Success: German Speaking Customer Service Professional

Job Description:

Patrique Mercier Recruitment FR presents an exceptional opportunity for a German Speaking Customer Service Representative within the Digital Marketing & SEO Solutions Department.

  • Deliver outstanding customer service to German-speaking clients through phone, email, and chat, addressing inquiries related to digital marketing and SEO solutions.
  • Ensure a seamless onboarding process for customers, guaranteeing they understand and maximize the use of the company's products and services.
  • Resolve customer issues effectively and efficiently, ensuring a high level of satisfaction.
  • Document and maintain accurate records of customer interactions in the company's CRM system.
  • Collaborate closely with sales and marketing teams to provide feedback and insights that enhance the client experience.
  • Stay updated on industry trends and the company's offerings to provide informed support and recommendations to clients.
  • Foster strong relationships with clients to promote long-term engagement and satisfaction.
Required Skills and Qualifications:
  • Fluency in German and English, both written and spoken.
  • Experience in customer service, preferably within the digital marketing or technology sector.
  • Strong communication and problem-solving skills.
  • Ability to understand and explain digital marketing concepts to clients.
  • Proficiency in customer service software and Microsoft Office applications.
  • Attention to detail with solid organizational skills.
  • A passion for digital marketing and a commitment to helping clients succeed.
Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer and hotel)
  • Free Greek Lessons, discounts and other perks

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