Aviation Customer Service Representative
2 days ago
We are seeking a Customer Service Professional to join our team in the Aviation Department.
Job Description- To provide top-tier customer service to Spanish-speaking clients in the aviation sector through various communication channels, including phone, email, and chat.
- Assist customers with inquiries related to flight bookings, schedules, and airline policies.
- Guide clients through the process of resolving any travel-related issues or concerns.
- Handle customer complaints with professionalism, ensuring high levels of customer satisfaction.
- Collaborate with aviation teams to ensure accurate information is delivered to customers.
- Maintain extensive knowledge of company services, promotions, and airline operations to assist clients effectively.
- Document all customer interactions accurately and maintain organized service records.
- Fluency in Spanish and English, both written and spoken.
- Previous experience in customer service, particularly within the aviation or travel industry, is preferred.
- Strong communication and interpersonal skills.
- Problem-solving abilities and capacity to handle challenging situations effectively.
- Familiarity with airline booking systems and customer service software.
- Attention to detail and strong organizational skills.
- Willingness to work flexible hours, including evenings and weekends, as needed.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
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