French Speaking Aviation Customer Support
1 day ago
This is an exciting opportunity to work in the aviation industry as a customer service representative. Our company provides exceptional support to customers in the aviation sector through various communication channels, including phone, email, and chat.
Job Description:As a customer service representative, you will be responsible for providing outstanding service to French-speaking clients in the aviation sector. You will assist customers with inquiries regarding flight bookings, cancellations, and general travel-related questions. You will also handle customer complaints and resolve issues promptly and professionally to ensure customer satisfaction.
Responsibilities:- Provide excellent customer service to French-speaking clients via various communication channels.
- Assist customers with flight booking, cancellation, and travel-related inquiries.
- Handle customer complaints and resolve issues promptly and professionally.
- Collaborate with internal teams to address complex inquiries and provide effective solutions.
- Maintain up-to-date knowledge of airline policies, procedures, and promotions to inform customers accurately.
- Document all customer interactions meticulously and contribute to service enhancement initiatives.
- Foster positive relationships with clients to encourage loyalty and repeat business.
- Fluency in French and English, both written and spoken.
- Experience in customer service, preferably within the aviation or travel industry.
- Excellent communication and interpersonal skills, with the ability to work well under pressure.
- Strong problem-solving abilities and a customer-focused attitude.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational skills.
- Willingness to work flexible hours, including evenings and weekends, as needed.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Extra Salaries Per Year Fully Paid Training
- Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, Discounts, and Other Perks
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