Aviation Customer Service Representative
2 days ago
We are seeking a dedicated Aviation Customer Service Representative to join our team. As a German-speaking customer service representative, you will be the primary point of contact for clients in the aviation department, providing exceptional service and support through various communication channels.
Job Responsibilities- Deliver outstanding customer experiences to German-speaking clients, handling inquiries, booking changes, cancellations, and general aviation-related questions with professionalism and poise.
- Respond to customer complaints and issues efficiently, ensuring a high level of customer satisfaction and loyalty.
- Accurately document customer interactions and maintain detailed records in our database, facilitating seamless communication between departments.
- Collaborate with internal teams to address customer needs and provide timely solutions, fostering a culture of excellence and continuous improvement.
- Stay updated on the latest aviation policies, procedures, and promotions to offer knowledgeable assistance and expert advice.
- Promote a positive and professional image of the company in all customer interactions, embodying our values of integrity, respect, and innovation.
- Fluency in German and English, both written and spoken, with excellent communication and interpersonal skills.
- Experience in customer service, preferably within the aviation or travel industry, with a proven track record of delivering results-oriented solutions.
- Strong ability to handle challenging situations, providing effective solutions and conflict resolution strategies.
- Proficient in customer service software and Microsoft Office Suite, with a keen eye for detail and organizational capabilities.
- A genuine passion for aviation and a desire to make a meaningful impact in the lives of our clients.
- Comprehensive private health insurance package.
- Ongoing training and development opportunities, empowering your growth and career advancement.
- A performance-based bonus scheme, recognizing and rewarding individual and team achievements.
- Twice-yearly salary increases, ensuring your compensation grows in tandem with your performance.
- A fully paid relocation package, including flight, transfer, and hotel expenses, making it easier for you to relocate and thrive in your new role.
- Free Greek language lessons, discounts, and other perks, enriching your work-life balance and overall well-being.
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