Support Learners Across Nordic Countries

19 hours ago

Athens, Attica, Greece beBeeCustomerService Full time
Customer Service Representative for Online Learning

This is an exciting opportunity to support learners across Nordic countries in a dynamic and innovative environment. As a Customer Service Representative, you will be the first point of contact for customers with inquiries related to online learning platforms, courses, and educational resources.

Key Responsibilities:
  • Provide top-notch customer support in Nordic languages, addressing inquiries related to online learning platforms and educational content.
  • Assist users with account setup, course enrollment, and technical issues, ensuring they have a positive experience while using the platform.
  • Document customer interactions and maintain records in the CRM system to ensure accurate tracking and follow-up.
  • Work collaboratively with the product and technical teams to resolve complex customer issues effectively.
  • Stay informed about the latest online learning trends, tools, and course offerings to provide informed guidance to customers.
  • Engage proactively with customers through various communication channels, fostering a supportive learning community.

Requirements:

  • Fluency in a Nordic language (Swedish, Danish, Norwegian, or Finnish) and strong English communication skills, both written and spoken.
  • Experience in customer service, particularly in the education or EdTech industry, is highly desired.
  • Strong problem-solving abilities and a passion for helping learners achieve their goals.
  • Excellent verbal and written communication skills, enabling effective engagement with customers.
  • Able to manage multiple tasks and maintain organization in a remote work environment.
  • Attention to detail and strong organizational skills for maintaining accurate records.

Benefits:

  • Performance bonus.
  • Transportation bonus.
  • Private healthcare benefits.
  • Two additional salaries per year.
  • Fully paid training by certified instructors.
Why This Role Is Perfect For You

If you are passionate about education and technology, and want to make a difference in the lives of learners, this role is perfect for you. You will have the opportunity to work with a talented team of professionals who share your values and commitment to excellence.

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