Nordic Ecommerce Support Specialist

1 day ago

Athens, Attica, Greece beBeeCustomer Full time

Are you passionate about delivering exceptional customer experiences in a dynamic e-commerce environment?

Job Description

We are seeking a highly skilled Customer Service Representative to join our team. As a Nordic Speaking Customer Service Representative, you will be responsible for providing top-notch service to customers from Nordic countries.

Key Responsibilities:

  • Offer high-quality customer support in Nordic languages, addressing inquiries related to online shopping platforms.
  • Assist customers with order processing, payment issues, and product inquiries to enhance their shopping experience.
  • Document customer interactions meticulously, ensuring accurate record-keeping for future reference.
  • Collaborate with various departments to handle and resolve customer complaints effectively and promptly.
  • Stay informed about current promotions, product offerings, and platform features to provide accurate assistance to customers.
  • Engage in proactive communication with customers, following up on inquiries and ensuring satisfaction.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Fluency in one or more Nordic languages (Swedish, Norwegian, Finnish, or Danish) and strong English communication skills, both written and spoken.
  • Prior experience in customer service, particularly within e-commerce or online shopping environments, is highly advantageous.
  • Exceptional problem-solving abilities and a focus on delivering a positive customer experience.
  • Strong verbal and written communication skills to effectively engage with customers.
  • Able to manage multiple inquiries and prioritize tasks efficiently in a fast-paced environment.
  • Attention to detail and organizational skills for maintaining accurate customer records.
Benefits

As a valued member of our team, you can expect:

  • Performance bonus.
  • Transportation bonus.
  • Private health care benefits.
  • 2 additional salaries per year.
  • Fully paid training by certified instructors.

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