Nordic Speaking Home Improvement Customer Service Representative
16 hours ago
We are seeking a highly skilled and motivated individual to join our team as a Nordic Speaking Home Improvement Representative. In this role, you will be the first point of contact for customers across Nordic countries, assisting them with their inquiries about home improvement products.
Key Responsibilities- Provide high-quality customer support in Nordic languages, addressing inquiries related to home improvement products.
- Assist customers with product selection, order inquiries, and technical support, ensuring a seamless shopping experience.
- Document interactions with customers accurately, maintaining organized records of inquiries and resolutions.
- Collaborate with inventory and sales teams to manage stock levels and ensure product availability for customers.
- Stay informed about the latest trends in home improvement and new product offerings to provide up-to-date information to customers.
- Engage proactively with customers, following up on inquiries and ensuring their needs are addressed promptly.
- Participate in training sessions to improve product knowledge and customer service skills continuously.
Requirements
- Fluency in one or more Nordic languages (Danish, Finnish, Norwegian, Swedish) and strong English communication skills.
- Previous experience in customer service or retail, ideally in the home improvement sector, is advantageous.
- Strong interpersonal and communication skills, focusing on providing high-quality customer experiences.
- Effective problem-solving abilities and a proactive attitude toward addressing customer needs.
- Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
- Strong organizational skills to manage inquiries and maintain accurate customer records.
- A passion for home improvement projects will be highly beneficial in effectively assisting customers.
Benefits
- Performance-based bonus.
- Transportation allowance.
- Private healthcare benefits.
- Two additional salaries per year.
- Fully paid training by certified instructors.
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