Italian Speaking Customer Service Professional for Retail Experience
20 hours ago
Patrique Mercier Recruitment PT presents a dynamic opportunity for an Italian Speaking Customer Service Representative to join our client's Online Retail Department. This role is ideal for passionate individuals who enjoy helping customers and have a strong understanding of the retail landscape.
Job DescriptionThis vital member of the team will assist Italian-speaking customers with their inquiries about products, orders, and any online shopping issues, ensuring a smooth and satisfying shopping experience.
Key Responsibilities- Provide exceptional customer support in Italian, addressing inquiries related to online retail operations, including product availability, order status, and returns.
- Efficiently resolve customer complaints and technical issues to ensure high satisfaction levels.
- Maintain accurate records of customer interactions, inquiries, and resolutions in the CRM system.
- Collaborate with logistics and warehouse teams to ensure accurate and timely fulfillment of customer orders.
- Stay informed on promotional offers, product details, and policies to provide customers with accurate information.
- Engage with customers proactively to enhance their shopping experience and foster brand loyalty.
- Participate in training sessions to improve product knowledge and customer service skills.
To excel in this role, candidates should possess:
- Fluency in Italian and strong English communication skills, both written and spoken.
- Experience in customer service, especially within the retail or e-commerce sectors, is preferred.
- Strong problem-solving abilities with a focus on delivering customer satisfaction.
- Excellent communication and interpersonal skills to engage with diverse customers professionally.
- Able to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Attention to detail and organizational skills for maintaining accurate customer records.
- A genuine enthusiasm for retail and a desire to help customers find the best solutions for their needs.
As a valued member of the team, you can expect:
- Performance bonus.
- Transportation bonus.
- Private health care benefits.
- 2 additional salaries per year.
- Fully paid training by certified instructors.
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