Italian Speaking Customer Experience Representative

22 hours ago

Athens, Attica, Greece beBeeItalianSpeaking Full time

Unlock Your Dream Career in Italian Speaking Customer Service and Sales

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  • Are you passionate about travel and customer service?
  • Do you have excellent communication skills in both written and spoken Italian?
  • Would you thrive in a dynamic role where you can engage with customers, promote cruise packages, and ensure a seamless booking experience?

In this exciting opportunity, you will be responsible for assisting Italian-speaking customers with their cruise inquiries, providing sales support for various cruise packages, and addressing customer inquiries. If you love helping people plan their dream vacations and are fluent in Italian, this role is tailored for you.

Responsibilities
  • Customer Service: Engage with Italian-speaking customers via phone, email, and chat, providing top-notch customer support and assistance.
  • Sales Support: Promote and sell cruise packages, meeting sales targets while developing strong client relationships.
  • Account Management: Address customer inquiries, troubleshoot issues, and provide accurate information about cruise itineraries and services.
  • Product Knowledge: Keep abreast of the latest cruise offerings to provide informed recommendations to clients.
  • Record Keeping: Record customer interactions and sales activities in our CRM system for improved service delivery.
  • Team Collaboration: Collaborate with team members to enhance customer satisfaction and implement effective sales strategies.
Requirements
  • Fluent in Italian, both written and spoken; English proficiency is required.
  • Strong communication and interpersonal skills with a commitment to customer satisfaction.
  • A sales-oriented mindset with the ability to achieve targets and convert inquiries into bookings.
  • Previous experience in customer service or sales, particularly within the travel industry, is a plus.
  • Familiarity with CRM systems and sales tools.
  • Ability to work effectively in a team as well as independently in a fast-paced environment.
  • A genuine passion for travel and creating unforgettable experiences for customers.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Two Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer, and hotel)
Why Choose Us?

We offer a dynamic and supportive work environment that fosters growth and development. Our team is dedicated to delivering exceptional customer service and sales results. Join us and unlock your potential in the travel industry

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