Italian Speaking Customer Support Representative

17 hours ago

Athens, Attica, Greece beBeeCustomer Full time

Unlock a world of entertainment and customer service as an Italian-speaking representative for a leading Streaming TV & Movie Services Department. This role is perfect for individuals who are passionate about the arts and delivering exceptional support experiences.

Job Description

As a key member of the support team, you will assist Italian-speaking customers with inquiries and technical issues related to their streaming services, ensuring an unparalleled viewing experience.

Responsibilities
  • Provide outstanding customer support through various channels, including phone, email, and chat in Italian.
  • Assist customers with inquiries about subscription services, account management, and content accessibility.
  • Effectively troubleshoot technical issues and guide customers through solutions.
  • Document interactions accurately and maintain customer records for quality assurance.
  • Collaborate with team members to enhance service quality and efficiency.
  • Stay updated on new releases and product features to assist customers effectively.
Required Skills and Qualifications
  • Fluency in Italian (both spoken and written) is required.
  • Strong communication and interpersonal skills.
  • Previous experience in customer service, particularly in the entertainment industry, is a plus.
  • Excellent problem-solving skills and a commitment to helping customers.
  • Ability to work independently and as part of a team.
  • Familiarity with streaming services or technology would be an advantage.
  • Flexibility to work in shifts as required by the department.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package

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