
Italian Speaking Customer Experience Representative
13 hours ago
Are you passionate about delivering exceptional customer service and fostering a culture of innovation within a dynamic organization?
We are seeking an Italian-speaking Customer Support Representative to join our Mobile Banking Services Department.
Key Responsibilities- Provide world-class customer support in Italian for mobile banking-related inquiries
- Troubleshoot and resolve client issues regarding mobile banking applications
- Educate customers about mobile banking features and security measures
- Document customer interactions thoroughly in the support system
- Collaborate with technical teams to ensure timely resolution of inquiries
As a key member of our team, you will assist Italian-speaking customers with inquiries related to mobile banking applications, transactions, and account management.
Requirements- Fluency in Italian and English, both written and spoken
- Experience in customer support or a related field is preferred
- Strong communication and interpersonal skills
- Proficient problem-solving abilities with attention to detail
- Ability to work efficiently in a dynamic environment
- Team-oriented with a positive and proactive attitude
- Competitive salary by Greek standards
- Fully paid relocation package within EU (flight to Athens, transfer, and hotel for the first weeks)
- Training & development opportunities
- Performance bonus
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