Italian Speaking Customer Support Representative

24 hours ago

Athens, Attica, Greece beBeeCustomerService Full time
Find a rewarding career in customer service with our esteemed organization. We are seeking an Italian-speaking representative to join our team as we continue to grow and expand our services.

As a customer service representative, you will be responsible for providing exceptional support to our Italian-speaking clients through various communication channels, including phone, email, and chat. You will be the primary point of contact for clients, addressing their banking inquiries and ensuring a high level of client satisfaction. Your strong communication skills and ability to thrive in a fast-paced environment will make you an ideal candidate for this role.

Key Responsibilities
  • Provide exceptional customer support to Italian-speaking clients via phone, email, and chat.
  • Address client inquiries related to banking products and services, providing accurate and timely information.
  • Maintain a thorough understanding of relevant banking regulations and company policies to ensure compliance.
  • Document all customer interactions in the company's CRM system for accurate record-keeping.
  • Collaborate with team members to improve service delivery and enhance the customer experience.
  • Participate in training sessions to stay updated on banking products and industry changes.
To excel in this role, you will require:

• Fluent Italian language skills (written and spoken)
• Excellent communication and interpersonal skills with a strong focus on customer service
• Ability to thrive in a fast-paced environment and handle multiple tasks efficiently
• Strong analytical and problem-solving abilities with attention to detail
• Previous experience in customer service, especially in the banking or finance sector (preferred)
• Familiarity with financial products and regulations (an advantage)Our organization offers a range of benefits to support your career growth and well-being, including:
  • Private health insurance
  • Training & development opportunities
  • Performance bonus
  • Extra salaries per year
  • Fully paid training
  • Great salary
  • Fully paid relocation package (flight, transfer, and hotel)

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