Italian Speaking Customer Support Representative
12 hours ago
Customer Service Representative: Italian Speaking
Job DescriptionAs a customer service representative for an Italian-speaking client base, you will be responsible for providing exceptional support and ensuring a seamless experience from start to finish. This role involves communicating with clients through phone, email, and chat, and assisting with order inquiries, modifications, and issues related to deliveries.
Our ideal candidate is fluent in Italian and English, both written and spoken, and possesses strong communication skills with a focus on customer satisfaction. They must also be able to work efficiently in a fast-paced environment and handle multiple tasks.
The successful candidate will have the ability to solve problems and approach challenges with a positive attitude. Previous experience in customer service is beneficial but not mandatory. Team players with a proactive approach to helping others are highly valued.
Key Responsibilities:
- Provide exceptional customer service to Italian-speaking clients.
- Assist customers with order inquiries, modifications, and issues related to deliveries.
- Handle complaints with empathy and professionalism.
- Document customer interactions in the CRM system.
- Work collaboratively with the operations team to resolve logistical challenges.
- Stay updated on menu offerings, promotions, and service changes.
Fluency: Fluent in Italian and English, both written and spoken.
Communication Skills: Strong communication skills with a focus on customer satisfaction.
Problem-Solving Skills: Ability to solve problems and approach challenges with a positive attitude.
Teamwork: Team player with a proactive approach to helping others.
Relocation: Willingness to relocate to Greece and immerse yourself in a new cultural experience.
BenefitsPrivate Health Insurance: Comprehensive private health insurance covering medical expenses.
Training & Development: Opportunities for training and development to enhance your skills and career prospects.
Performance Bonus: Performance-based bonus scheme to reward outstanding performance.
Salary: Competitive salary package.
Fully Paid Relocation Package: Fully paid relocation package including flight, transfer, and hotel costs within the European Union only.
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