Italian Speaking Customer Experience Specialist for Fashion

13 hours ago

Athens, Attica, Greece beBeeFashion Full time

Delivering exceptional customer experiences is at the heart of our fashion brand.

Job Summary

We are seeking a highly skilled Italian-speaking Customer Service Representative to join our team in the Fashion & Apparel Department. As a key member of our customer service team, you will be responsible for providing personalized assistance to customers in Italian, helping them navigate their fashion choices and ensure their satisfaction with their purchases.

Key Responsibilities
  • Provide high-quality customer support in Italian, handling inquiries related to fashion products, order statuses, and returns.
  • Assist customers with styling tips, product recommendations, and sizing inquiries to enhance their shopping experience.
  • Document customer interactions accurately and maintain comprehensive records of inquiries and resolutions in the system.
  • Collaborate with warehouse and logistics teams to facilitate efficient order processing and delivery.
  • Stay informed about the latest fashion trends, product launches, and promotional campaigns to offer informed assistance to customers.
  • Engage proactively with customers, following up on inquiries and ensuring satisfaction with their purchases.

Requirements

  • Fluency in Italian and strong English communication skills, both written and spoken.
  • Experience in customer service, preferably in fashion retail or apparel, is highly advantageous.
  • Excellent interpersonal skills with a focus on building rapport with customers.
  • Strong problem-solving abilities and a keen attention to detail.
  • A passion for fashion and an understanding of current trends and styles.
  • Ability to manage multiple customer inquiries in a fast-paced environment.

Benefits

  • Performance bonus.
  • Transportation bonus.
  • Private health care benefits.
  • Two additional salaries per year.
  • Fully paid training by certified instructors.

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