Dutch Speaking Customer Experience Specialist in Fashion
12 hours ago
As a key member of our team, you will serve as the primary point of contact for Dutch-speaking customers in our Fashion & Apparel Department.
Key Responsibilities:- Deliver exceptional customer support in Dutch, assisting clients with inquiries about fashion products, orders, and returns.
- Proactively resolve customer complaints and issues to ensure a satisfying experience for all clients.
- Accurately document customer interactions and resolutions in our CRM system.
- Collaborate with other departments to ensure timely order processing and customer satisfaction.
- Stay informed about the latest trends in fashion and apparel to offer knowledgeable advice and recommendations to customers.
- Engage with customers through various channels, including email, chat, and phone, fostering a friendly and helpful environment.
- Participate in ongoing training to develop your skills and stay updated on product collections and promotional offerings.
- Fluency in Dutch and strong English communication skills are essential.
- Experience in customer service, preferably within the fashion or retail sectors, is highly advantageous.
- Strong problem-solving abilities and a commitment to delivering an exceptional customer experience are required.
- Excellent communication and interpersonal skills are necessary for effective customer engagement.
- Able to manage multiple tasks and priorities effectively in a fast-paced environment.
- Attention to detail and organizational skills are necessary for maintaining accurate records of customer interactions.
- A genuine passion for fashion and a desire to help customers find the perfect products.
- Performance bonus.
- Transportation bonus.
- Private health care benefits.
- Two additional salaries per year.
- Fully paid training by certified instructors.
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