Dutch Language Gaming Support Specialist
1 day ago
Our Online iGaming Department is seeking a dedicated and customer-focused individual to join our team as a Dutch Speaking Customer Support Representative. In this role, you will provide exceptional support to customers in the fast-paced world of online gaming, ensuring their queries are resolved promptly and efficiently.
Responsibilities:
- Provide outstanding customer support through live chat, email, and phone in Dutch.
- Assist customers with questions concerning games, promotions, and account issues.
- Resolve customer complaints and queries promptly to ensure a satisfying experience.
- Educate customers about gaming products and services while ensuring compliance with gaming regulations.
- Maintain accurate records of customer interactions and escalate issues as necessary.
- Work closely with team members to enhance customer experience and service efficiency.
Requirements:
- Fluency in Dutch (both spoken and written) is required; proficiency in English is an advantage.
- Exceptional communication and interpersonal skills.
- Prior experience in customer service, particularly in the iGaming sector, is preferred.
- Ability to troubleshoot and resolve problems effectively.
- Willingness to work in a dynamic team setting with a customer-focused mindset.
- Knowledge of online gaming platforms is a plus.
- Enthusiasm for gaming and a positive, proactive attitude.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- Transportation Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
What We Offer:
We are committed to providing a supportive and inclusive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we believe that every employee plays a vital role in achieving this goal.
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