Nordic Speaking Customer Experience Specialist
20 hours ago
Our organization is seeking a dedicated Nordic Speaking Customer Support Representative to join our team in the Food Delivery Service Department. As a vital support for Nordic-speaking customers, you will assist them with inquiries related to food delivery services. Your commitment to customer satisfaction will ensure timely and efficient service delivery.
This role requires exceptional communication skills, strong problem-solving abilities, and proficiency in CRM systems. If you are enthusiastic about providing excellent customer experiences and delivering top-notch support, we encourage you to apply.
">Responsibilities:- Provide outstanding customer support to Nordic-speaking clients via phone, email, and chat.
- Assist customers with inquiries about food orders, delivery status, and service-related issues.
- Resolve customer complaints effectively and maintain a high level of customer satisfaction.
- Accurately document customer interactions in the CRM system to maintain clear records.
- Collaborate with internal teams to address operational challenges.
- Stay informed about food delivery best practices to provide knowledgeable support.
- Fluency in a Nordic language (Swedish, Norwegian, Danish, Finnish) and English; additional language proficiency is beneficial.
- Prior experience in customer support, particularly in the food delivery or hospitality industry.
- Strong communication skills and a customer-centric focus.
- Excellent problem-solving skills and efficiency in handling customer inquiries.
- Proficiency in CRM systems and standard office software.
- Ability to work well in a fast-paced environment and manage multiple tasks simultaneously.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Many Extras
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