Nordic Speaking Learning Experience Specialist
2 days ago
Seeking a highly skilled Nordic Speaking Customer Service Representative to provide exceptional support to users across various online learning platforms.
Job DescriptionThis role will focus on delivering high-quality customer service to clients in Nordic languages through multiple channels including phone, email, and chat. The ideal candidate will possess strong communication and interpersonal skills with a focus on customer satisfaction.
- Deliver excellent customer service to clients in Nordic languages.
- Assist users with inquiries regarding online courses, platform navigation, and educational resources.
- Support customers with troubleshooting technical issues related to the EdTech platform.
- Provide clear guidance and information to help users maximize their learning experience.
- Document and manage customer feedback to contribute to service improvement initiatives.
- Fluency in at least one Nordic language and English, both written and spoken.
- Experience in customer service, particularly in the education or technology sectors, is preferred.
- Strong communication and interpersonal skills with a focus on customer satisfaction.
- Ability to troubleshoot technical issues and provide effective solutions.
- Proficiency in customer service software and tools.
- Detail-oriented with excellent organizational skills and the ability to multitask.
- A genuine interest in online learning and the EdTech industry.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
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