Online Retail German Speaking Customer Support Specialist

2 days ago

Athens, Attica, Greece beBeeCustomer Full time
German Speaking Customer Service Role

Patrique Mercier Recruitment is thrilled to present an opportunity for a German-speaking customer service representative in the online retail department. This position is ideal for enthusiastic and dedicated individuals who are passionate about e-commerce and committed to delivering outstanding service to customers.

This role involves providing exceptional customer service through various channels, including phone, email, and chat. The representative will assist customers with inquiries regarding products, orders, returns, and overall shopping experience.

  • Provide personalized support to German-speaking clients, addressing their concerns and resolving issues efficiently.
  • Assist customers with product information, order tracking, and returns, ensuring a seamless shopping experience.
  • Document all customer interactions accurately and maintain detailed records in the customer management system.
  • Stay informed about company products and promotions to provide accurate information to customers.
  • Collaborate with internal teams to address complex customer inquiries and enhance service delivery.
  • Contribute to service improvement initiatives by gathering customer feedback.
Required Skills and Qualifications
  • Fluency in German and English, both written and spoken.
  • Previous experience in customer service, preferably in retail or e-commerce, is preferred.
  • Strong communication and interpersonal skills.
  • Ability to handle difficult situations with professionalism and empathy.
  • Proficient in using customer service software and Microsoft Office Suite.
  • Detail-oriented with excellent organizational and multitasking abilities.
Benefits
  • Private health insurance.
  • Training and development opportunities.
  • Performance bonus.
  • Two extra salaries per year.
  • Full relocation package (flight, transfer, and hotel).
  • Free Greek lessons, discounts, and other perks.

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