German Customer Service Specialist
2 days ago
We are currently seeking a dedicated and customer-focused individual to join our team as a German Speaking Customer Support Representative. This role is perfect for those who are passionate about books and committed to delivering exceptional service to our German-speaking clientele.
About the Role- This position involves providing top-notch customer support to German-speaking customers regarding book inquiries and online orders through phone, email, and chat.
- You will be responsible for assisting customers with account management, order placements, and inquiries about book availability.
- A key aspect of this role is resolving customer issues and complaints promptly to ensure a satisfying shopping experience.
- You will maintain accurate records of customer interactions and provide timely follow-up on requests.
- Collaboration with the inventory and shipping teams is essential to ensure timely order processing and delivery.
- Staying informed about the latest book releases and promotions will enable you to provide knowledgeable recommendations to customers.
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably in the e-commerce or retail sector.
- Strong communication skills with a warm and friendly approach to customer interactions.
- Detail-oriented with the ability to manage multiple inquiries efficiently.
- Proficient in using CRM software and standard office applications.
- Strong problem-solving abilities and the capacity to work well under pressure.
- Flexibility to work varied hours, including evenings and weekends if necessary.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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