German Customer Service Specialist

2 days ago


Athens, Attica, Greece beBeeCustomerSupport Full time
German Speaking Customer Support Representative

We are currently seeking a dedicated and customer-focused individual to join our team as a German Speaking Customer Support Representative. This role is perfect for those who are passionate about books and committed to delivering exceptional service to our German-speaking clientele.

About the Role
  • This position involves providing top-notch customer support to German-speaking customers regarding book inquiries and online orders through phone, email, and chat.
  • You will be responsible for assisting customers with account management, order placements, and inquiries about book availability.
  • A key aspect of this role is resolving customer issues and complaints promptly to ensure a satisfying shopping experience.
  • You will maintain accurate records of customer interactions and provide timely follow-up on requests.
  • Collaboration with the inventory and shipping teams is essential to ensure timely order processing and delivery.
  • Staying informed about the latest book releases and promotions will enable you to provide knowledgeable recommendations to customers.
Requirements
  • Fluency in German and English, both written and spoken.
  • Experience in customer service, preferably in the e-commerce or retail sector.
  • Strong communication skills with a warm and friendly approach to customer interactions.
  • Detail-oriented with the ability to manage multiple inquiries efficiently.
  • Proficient in using CRM software and standard office applications.
  • Strong problem-solving abilities and the capacity to work well under pressure.
  • Flexibility to work varied hours, including evenings and weekends if necessary.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, discounts, and other perks


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