German Speaking Customer Support Specialist
1 day ago
Are you a customer service expert looking for a new challenge?
Job Description:
We are seeking a highly skilled and experienced German-speaking Customer Service Representative to join our Home Improvement & DIY Tools Department. As a key member of our team, you will be responsible for providing exceptional support to our German-speaking customers, assisting them with inquiries related to home improvement products, tools, and services.
Responsibilities:
- Deliver top-notch customer service to German-speaking clients through various communication channels, including phone, email, and chat.
- Assist customers with product inquiries, troubleshooting issues, and providing solutions related to DIY tools and home improvement supplies.
- Document customer interactions accurately in the CRM system to facilitate efficient follow-up and resolution.
- Collaborate with internal teams to ensure prompt and effective handling of customer concerns.
- Stay informed about product features, promotions, and DIY trends to enhance customer support.
- Build and maintain strong relationships with customers to encourage repeat business and loyalty.
Required Skills and Qualifications:
- Fluency in German and English; knowledge of additional languages is a plus.
- Experience in customer service, particularly in the home improvement or retail industry, is preferred.
- Strong communication skills with a focus on customer satisfaction.
- Familiarity with DIY tools and home improvement products is advantageous.
- Proficient in using CRM systems and basic computer applications.
- Ability to work both independently and as part of a team in a fast-paced environment.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Many Extras
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