Spanish Speaking Hotel Reservation Agent
2 days ago
We are seeking a highly motivated Customer Service Representative to join our team. As a key member of our hospitality department, you will be responsible for providing exceptional customer service to our guests.
About the Role:
This is an exciting opportunity to work in a fast-paced environment where you will be handling incoming calls and messages from customers. You will be responsible for resolving customer inquiries, addressing concerns, and providing solutions efficiently.
You will also have the opportunity to work with various hotel departments to facilitate guest requests and resolve any issues promptly. Additionally, you will stay updated on hotel services, amenities, and promotions to provide accurate information to potential guests.
Requirements:
- Fluency in Spanish and strong communication skills in English, both written and spoken.
- Experience in customer service, particularly in the hospitality or hotel industry, is preferred.
- Excellent interpersonal skills and the ability to engage professionally with guests.
- Strong problem-solving abilities with a focus on providing solutions efficiently.
- Able to manage multiple tasks in a fast-paced environment, while maintaining attention to detail.
- Proficiency in using reservation systems and handling various forms of communication.
- A passion for the hospitality industry and a commitment to delivering outstanding guest experiences.
Benefits:
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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