Virtual Customer Support Specialist
2 days ago
We are seeking a highly skilled Polish speaking customer support representative to join our team. In this role, you will be the primary point of contact for Polish-speaking users, providing exceptional support via phone, email, and live chat.
Key Responsibilities:- Offer outstanding customer support to Polish-speaking users, addressing their inquiries and resolving issues in a timely and professional manner.
- Assist clients with account setups, project listings, and job applications, ensuring seamless navigation of our platforms.
- Maintain accurate documentation of user interactions in our CRM system, facilitating effective communication and issue resolution.
- Collaborate closely with internal teams to improve platform functionality and user experience based on user feedback.
- Stay up-to-date on industry trends and platform features to provide informed assistance to users.
- Fluency in Polish and English; proficiency in additional languages is a plus.
- Previous experience in customer support, particularly in online platforms or freelance services.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and a customer-focused approach.
- Familiarity with CRM systems and basic computer applications.
- A proactive and enthusiastic mindset, with the ability to work independently.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Many Extras
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