E-commerce Spanish Language Expert

2 days ago

Athens, Attica, Greece beBeeCustomerService Full time
Job Description

We are seeking a talented Spanish Speaking Customer Service Representative to join our team and provide exceptional customer support for Spanish-speaking clients. In this role, you will be responsible for addressing inquiries, resolving issues, and communicating effectively with customers, all while representing a leading online shopping brand.

Key Responsibilities:

  • Provide high-quality customer service in Spanish, addressing inquiries related to online shopping, product details, and order management.

  • Resolve customer complaints and issues promptly, ensuring high levels of satisfaction.

  • Maintain accurate records of customer interactions and document all inquiries and resolutions in the CRM system.

  • Collaborate with other departments, such as logistics and technical support, to ensure efficient issue resolution and customer satisfaction.

  • Stay updated on product offerings, promotions, and company policies to provide customers with accurate information.

  • Engage proactively with customers through email, chat, and phone, building strong relationships and encouraging loyalty.

  • Participate in ongoing training to enhance product knowledge and customer service skills.

Required Skills and Qualifications

  • Fluency in Spanish and strong communication skills in English, both written and spoken.

  • Prior experience in customer service, preferably in e-commerce or retail, is highly advantageous.

  • Strong problem-solving abilities with a focus on delivering exceptional customer experiences.

  • Excellent communication and interpersonal skills to effectively engage with customers.

  • Able to manage multiple tasks efficiently in a fast-paced remote work environment.

  • Attention to detail and organizational skills for maintaining accurate customer records and information.

  • A passion for online shopping and a willingness to learn about products and best practices in customer service.

Benefits

  • Performance bonus.

  • Transportation bonus.

  • Private health care benefits.

  • Two additional salaries per year.

  • Fully paid training by certified instructors.

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