E-commerce Spanish Language Expert
1 day ago
We are seeking a talented Spanish Speaking Customer Service Representative to join our team and provide exceptional customer support for Spanish-speaking clients. In this role, you will be responsible for addressing inquiries, resolving issues, and communicating effectively with customers, all while representing a leading online shopping brand.
Key Responsibilities:Provide high-quality customer service in Spanish, addressing inquiries related to online shopping, product details, and order management.
Resolve customer complaints and issues promptly, ensuring high levels of satisfaction.
Maintain accurate records of customer interactions and document all inquiries and resolutions in the CRM system.
Collaborate with other departments, such as logistics and technical support, to ensure efficient issue resolution and customer satisfaction.
Stay updated on product offerings, promotions, and company policies to provide customers with accurate information.
Engage proactively with customers through email, chat, and phone, building strong relationships and encouraging loyalty.
Participate in ongoing training to enhance product knowledge and customer service skills.
Fluency in Spanish and strong communication skills in English, both written and spoken.
Prior experience in customer service, preferably in e-commerce or retail, is highly advantageous.
Strong problem-solving abilities with a focus on delivering exceptional customer experiences.
Excellent communication and interpersonal skills to effectively engage with customers.
Able to manage multiple tasks efficiently in a fast-paced remote work environment.
Attention to detail and organizational skills for maintaining accurate customer records and information.
A passion for online shopping and a willingness to learn about products and best practices in customer service.
Performance bonus.
Transportation bonus.
Private health care benefits.
Two additional salaries per year.
Fully paid training by certified instructors.
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